Wild Coast Casino Privacy Policy

Information on personal data collection, use and protection under South African law.

This privacy policy explains how personal information is collected, used, shared and protected in connection with Wild Coast Casino, operated under the Sun International brand. It applies to personal information obtained through company channels, including websites, mobile applications and other digital platforms. The policy covers users who interact with these services, make reservations, subscribe to communications or participate in programmes.

By using these channels or services, you acknowledge that you have read and understood this privacy policy. Personal information is handled in compliance with applicable South African data protection legislation.

1. Information Collected

Personal information is collected with your consent when you interact with company channels or services. The types of information that may be collected include:

Email address
Full name
Home or work address
Telephone number
Credit card details for reservation guarantees and payments
Information provided when making bookings, joining loyalty programmes or requesting services

Collection may occur when you browse the website, make a reservation, subscribe to offers, contact customer service, or engage with facilities and programmes.

2. Purpose of Processing

Personal information is processed for the following purposes:

Managing and fulfilling reservations and bookings
Providing requested services and facilities
Handling customer service requests and enquiries
Sending marketing communications where lawful and with appropriate consent
Complying with legal and regulatory obligations
Maintaining accurate records and supporting the security of operations

Personal data is processed only for legitimate purposes and in accordance with the consent provided or as required by law.

Personal information may be shared with service providers and agents that assist in delivering services. Some service providers may be located outside the Republic of South Africa.

Service providers that require access to personal information are requested to adhere to the company’s privacy practices and related policies. Personal information is not sold or rented to third parties for their independent marketing purposes.

When reservations are made through third-party booking platforms or travel agencies, those platforms may also collect and process personal information under their own privacy policies. Users should review the privacy practices of any third party through which services are accessed.

4. Accuracy of Information

You have both the right and the responsibility to ensure that the personal information provided is accurate and up to date. In the absence of evidence to the contrary, the information supplied will be regarded as accurate.

If personal information changes or if any inaccuracies are identified, you should notify the company promptly so that records can be updated.

5. Your Data Subject Rights

Under South African data protection law, you have the following rights in relation to your personal information:

5.1 Right to Access

You may request access to the personal information held about you.

5.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information.

5.3 Right to Erasure

You may request deletion of your personal information where permitted by law.

5.4 Right to Restriction

You may request that processing of your personal information be restricted in certain circumstances.

5.5 Right to Object

You may object to certain types of processing as permitted by law.

The exercise of these rights is subject to verification and validation of your identity. Requests will be handled in accordance with applicable legal timeframes and requirements.

6. Contact Information for Privacy Matters

Questions, concerns or complaints regarding the handling of personal information, as well as requests to exercise data subject rights, should be directed to the Information Office:

Physical address:
6 Sandown Valley Crescent, Sandton 2196, South Africa

Postal address:
PO Box 782121, Sandton, 2146, South Africa

Email:
[email protected]

When making contact, please provide sufficient detail to enable identification and proper handling of the request. Proof of identity may be required before responding to any request involving personal information.

7. Complaints to the Regulator

If there is no response to an enquiry or complaint, or if the response is considered unsatisfactory, a complaint may be lodged with the South African Information Regulator, the national data protection authority.

Details on how to contact the Information Regulator and the complaint process are available in the PAIA manual and through the Regulator’s official channels.

8. Reservation and Booking Policies

Reservations made through company channels must be guaranteed with a credit card. A deposit must be paid within seven days of making a reservation. Cancellations are permitted up to seven days prior to the scheduled arrival date in accordance with standard cancellation terms.

When payment information or other sensitive data is provided during the booking process, that information is handled in line with this privacy policy and applicable payment security standards.

9. Security of Personal Information

Appropriate measures are implemented to protect personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

You are responsible for maintaining the confidentiality of any passwords or account credentials associated with use of the services.

10. Changes to This Privacy Policy

This privacy policy may be updated from time to time to reflect changes in practices, legal requirements or operational needs. The current version was last updated in July 2021 (Version 1).

Any changes to this policy will be communicated on the website. Users are encouraged to review the policy periodically to remain informed about the handling of personal information.

Continued use of the services after changes have been posted constitutes acceptance of the updated privacy policy.

11. Scope and Application

This privacy policy applies to personal information collected through Sun International channels and sites, including those related to Wild Coast Casino. It does not apply to third-party websites, platforms or services that may be linked from these channels or through which services may be accessed.

Questions regarding the scope or application of this privacy policy can be directed to the Information Office using the contact details provided above.