Contact Tsogo Sun

Official contact information for Tsogo Sun casinos and gaming properties in South Africa.

This page contains official contact information for Tsogo Sun and associated casino and entertainment properties in South Africa. All channels listed are maintained for customer enquiries, guest relations, technical support, and general correspondence.

1. Corporate Contact Details

Corporate-related enquiries and general correspondence should be directed to:

Postal Address:
Palazzo Towers East
Montecasino Boulevard
Fourways, 2055
South Africa

Telephone: +27 11 510 7700
Email: [email protected]

Corporate enquiries include group operations, media requests, partnership proposals, and matters not specific to individual properties.

2. Property-Specific Contact Information

Each property maintains its own contact channels. Details by property:

2.1. Blackrock Casino (Newcastle)

Guest Relations: +27 34 328 1777
Tsogo Rewards Programme: +27 34 328 1759
Mid City Grill Restaurant: +27 34 328 1727
Hotel Reservations: +27 34 328 1768

2.2. Montecasino (Fourways, Johannesburg)

General Enquiries: +27 11 510 7000
Guest Relations: +27 11 510 7791
Additional Lines: +27 11 510 7813, +27 11 510 7007

2.3. Gold Reef City (Johannesburg South)

General Enquiries: +27 11 248 5000

2.4. Suncoast Casino (Durban)

General Enquiries: +27 31 328 3000
Guest Relations: +27 31 328 3256, +27 31 328 3257, +27 31 328 3777

Physical Address:
Suncoast Boulevard
Marine Parade
Durban
KwaZulu-Natal

Postal Address:
PO Box 10132
Marine Parade, 4056

2.5. Silverstar Casino (Johannesburg)

General Enquiries: +27 11 662 7300
Email: [email protected]

3. Online Platform Contact

For playTSOGO online platform support, technical assistance, and account queries, use the contact form at playtsogo.co.za or the contact details provided on that site.

4. Responsible Gaming Support

In line with South African regulations, support for gambling-related difficulties is available through:

Toll-Free Helpline: 0800 006 008
WhatsApp: Send “HELP” to 076 675 0710

These services are confidential and provided by accredited organisations, independent of Tsogo Sun.

No persons under the age of 18 are permitted to gamble at Tsogo Sun properties or on the playTSOGO platform.

5. Regulatory and Licensing Enquiries

Tsogo Sun operates under licences issued by the National Gambling Board and relevant provincial gambling boards. For regulatory or compliance matters:

National Gambling Board
Physical Address:
1085 Francis Baard Street
Hatfield
Pretoria, 0028

Postal Address:
Private Bag X27
Hatfield, 0028

Telephone: 010 003 3475
Email: [email protected]
Website: ngb.org.za

Provincial regulator information is available through the National Gambling Board website.

6. Correspondence and Complaint Handling

Written correspondence should be sent to the corporate postal address or relevant property address. Email correspondence must be sent to the appropriate property or corporate contact.

Complaints regarding service, facilities, or conduct at a property should be addressed first to that property’s Guest Relations contact. Unresolved service complaints may be escalated via corporate contact details.

Regulatory or licensing complaints must be directed to the National Gambling Board or the relevant provincial regulator.

7. Operating Hours and Response Times

Property telephone lines operate during opening hours. Corporate lines are open Monday to Friday, 08h00 - 17h00 (South Africa time).

Email enquiries are processed during business hours. Response times vary with the nature of the enquiry. For urgent issues, use the relevant telephone number.

8. Verification of Contact Information

Contact details published on this page are maintained by Tsogo Sun. Users should verify any contact information directly via the official Tsogo Sun website (tsogosun.com) or the specific property’s site before sending sensitive information or making travel arrangements.

Unofficial contact channels or customer service numbers not verified by Tsogo Sun should not be used.